Refund policy

At INACHAR, we make food in small batches and take great care with how every order is prepared, packed and delivered.

Because our products are food items, we are unable to accept returns or refunds simply because you have changed your mind or no longer require the product.

However, if something isn't right with your order, please let us know and we'll do our best to make it right.

Change of Mind

As our products are food items, we do not accept returns or provide refunds for change-of-mind purchases.

This applies to all INACHAR food products, including achars, chutneys, mathri, kulfi and other edible products, whether opened or unopened.

Please take a moment to check your order before completing your purchase. If you have any questions about a product, ingredients, allergens, storage or suitability, we're always happy to help before you order.

Damaged, Incorrect or Defective Products

We want your INACHAR order to reach you safely and in the condition we intended.

If your order:

• arrives damaged;

• contains the wrong product or quantity;

• has a broken or compromised seal;

• appears defective, spoiled or otherwise unsuitable for consumption; or

• has another issue that you believe is the result of an error on our part,

please contact us within 48 hours of receiving your order.

Please send us:

• your order number;

• a brief description of the issue; and

• clear photographs of the product, packaging and any visible damage.

For food-safety and hygiene reasons, please do not consume a product that you believe may be defective or spoiled.

Once we have reviewed the issue, we may offer a replacement, store credit or refund, depending on the circumstances.

Where the issue is determined to be the result of an INACHAR fulfilment or product issue, we will cover the reasonable cost of resolving it.

Delivery Damage

We take particular care when packing our products for delivery, especially our glass jars.

If your order arrives damaged, please photograph the package and affected products before disposing of them and contact us within 48 hours of delivery.

Where appropriate, we will arrange a replacement or refund at no additional cost to you.

Frozen Products

For orders containing frozen products such as our Kulfis, please contact us as soon as possible after delivery if the product arrives damaged or in a condition that you believe makes it unsuitable for consumption.

Please provide photographs of the product and packaging and your order details so that we can assess the issue.

Refunds

If a refund is approved, we will confirm this with you by email or WhatsApp.

Approved refunds will generally be issued to the original payment method used for the purchase. In some circumstances, we may offer store credit as an alternative.

Please note that original delivery charges are generally non-refundable unless the refund is due to an error or issue attributable to INACHAR.

Once a refund has been processed, the time taken for the funds to appear in your account may depend on your bank or payment provider.

Order Cancellations

If you need to cancel or amend an order, please contact us as soon as possible after placing it.

We will do our best to accommodate cancellation requests, provided the order has not yet been prepared, dispatched or otherwise committed for fulfilment.

Once an order has been dispatched, it can no longer be cancelled under our change-of-mind policy.

Gifts & Gift Orders

For gifts and gift orders, the same food return and refund conditions apply.

If a gift arrives damaged, incorrect or otherwise affected by an issue attributable to INACHAR, please contact us within 48 hours of delivery with the relevant order details and photographs.

Contact Us

If something isn't right with your order, please don't hesitate to reach out. We'd much rather hear from you and have the opportunity to make it right.

You can contact us at:

Email: support@inachar.com
WhatsApp: +65 9106 8295

Please include your order number whenever possible so we can help you quickly.

This policy does not limit or exclude any rights or remedies that may apply to you under applicable Singapore law.